Utility Billing

There are many ways we can process your payment, including online. Below are the several different options available to you: Save Time Pay Online

  1. Automatic payment: Visit our automatic payment page for more information.
  2. By mail: We accept checks, money orders, and cashier's checks. Just use the return envelope provided. Please do not mail cash. We recommend mailing payments at least 7 business days before the due date.
  3. By phone: We accept debit (Visa & MasterCard) and credit cards (Visa, MasterCard, and Discover). Call Monday - Friday, 8:00 a.m. to 5:00 p.m., (360) 753-8340, select option 0.
  4. Courtesy payment box: Olympia City Hall at 8th Avenue and Plum Street
  5. In person: We accept checks, cash, credit cards (Visa, MasterCard, and Discover), debit cards (Visa and MasterCard), cashier's checks and money orders.
  6. At a pay location:
    • Falcone Schwinn, 1900 Harrison Avenue, NW
    • Paycheck, 1905 4th Avenue, NE
  7. Online and automated phone system payment:
    • Access your basic account information and make payments
    • Pay via phone 24 hours a day by calling (360) 753-8340, select option

Do You Have Discounts For Low Income?

Yes, they are called Lifeline Rates. If you are an elderly and/or disabled, low income customer, you may qualify. For more information visit our Lifeline Rates Program page.

Have Other Questions?

Contact us, we are here to help.

Utility Billing

  • Physical Address: 900 Plum Street, Olympia
  • Phone: (360) 753-8340 (for customer service select "0")
  • Hours: Monday - Friday from 8:00 a.m. to 5:00 p.m. Except City- recognized holidays

Public Works

  • Physical Address: 924 7th Ave. SE, Suite A. Download printer-friendly (PDF) directions to our office
  • Mailing Address: PO Box 1967, Olympia, WA 9850.
  • Hours: Monday - Friday from 8:00 a.m. to 5:00 p.m. Except City-recognized holidays
  • Phone: (360) 753-8588
  • TTY: (360) 753-8270
  • Email: publicworks@ci.olympia.wa.us