STEP Alarms & Maintenance

Routine maintenance of a STEP systems is the City's responsibility.  But if extra maintenance or cleaning is required due to disposal of inappropriate materials, the maintenance cost may be billed directly to the property owner or resident.

Alarm Information

You came out and serviced my system - but my light is on.  After crews come by to service your tank your alarm light will stay on until the tank level is high enough to trigger the pump to start.  This may take 2 - 14 days.

What do I do if my alarm sounds?  Follow these easy steps.

  1. Locate the box. The alarm box is located on a post or on an exterior wall of your home. The alarm sounds similar to a smoke alarm, making a high-pitched, buzzing sound. Depending on your box location, you may or may not be able to hear the alarm inside your home 
  2. Push the red-lit button. This will silence the alarm.  The red light will stay on as long as there is an alarm condition.
  3. Call to report the emergency immediately. In order to avoid an overflow of the system, please report the alarm immediately.  Call (360) 753-8333 any time.
  4. Conserve Water. After you call be sure to conserve water. STEP systems are designed to store extra wastewater equal to a normal 24-hour flow for a family of three. Curtail water use to prevent overflow of the holding tank and your home's plumbing system.  Here are some ways to conserve:
    • Take shorter showers
    • Don't use the washing machine
    • Minimizing toilet flushing   

Contact Information:

To Report an Alarm:       Call (360) 753-8333

Questions/Information:   Call the City of Olympia, Public Works Department 
                                       at (360) 753-8333 or email us.

Home Composting:          Call the Master Composters at (360) 786-5445, 
                                       extension 7908, Monday through Thursday, 
                                       9:00 a.m. to 1:00 p.m.

Need More Information? Contact the Public Works office.

Physical Address: 924 7th Avenue, SE, Suite A 
Mailing Address:  PO Box 1967, Olympia, WA 98507-1967
Download printer-friendly (PDF) directions to our office
Hours:  Monday - Friday from 8:00 a.m. to 5:00 p.m.
Phone: (360) 753-8588
Email:  Public Works